Frequently Asked Questions
Everything you need to know about shopping with CLN
How long does shipping take?
Standard shipping usually takes 3-5 business days for metropolitan areas and 5-10 business days for provincial locations.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original condition with tags attached. Please note that sale items are final and cannot be exchanged.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your foot length for shoes or checking our dimensions for bags to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, GCash, and Cash on Delivery (COD) for supported regions.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to our courier's portal.
Are your products made from genuine leather?
CLN offers a variety of high-quality materials, including premium synthetic leather and genuine leather. Please check the 'Specifications' tab on each product page for material details.